No, you will only be refunded the exact amount you paid for the product

Please note, a handling fee is applied to every order you place at VYLEOZ and this fee is non-refundable.

If it has been 24-72 hours since our courier partner picked up your return and you haven't seen the refund reflected as VYLEOZ Money, please email us at support@VYLEOZ.com. We’ll investigate the issue and resolve it for you.

You can request an exchange within 7 days of receiving your order. We offer a reverse pick-up service for most locations.

Please note:
- **Same Product Only:** Exchanges are only available for the same product in a different size. You cannot exchange for a different style or product category.
- **Combo Packs:** If you want to exchange items from a combo pack, the entire pack must be returned. Partial returns are not accepted.
- **Manufacturing Issues:** For issues related to manufacturing defects or other questions, whatsapp us at (+91 9779416406) or email support@VYLEOZ.com.
- **Gift Wrapping:** Gift wrapping charges are non-refundable, and we do not offer gift wrapping for exchanges.
- **Hygiene Standards:** Due to hygiene reasons, we do not accept exchanges for certain items such as masks, boxers, shorts, sweat-activated t-shirts, and socks. VYLEOZ may update this policy at any time without notice.

For any further assistance, feel free to contact our customer service team.

To request an exchange, follow these steps:

1. Log In: Sign in to your account on our website or app.
2. Access Orders: Go to the ‘Orders’ section.
3. Initiate Exchange: Click the exchange button next to the product you want to return. Choose the reason for the exchange from the dropdown menu and select the replacement size (subject to availability).
4. Select Return Method: Choose ‘Reverse Pickup’ or ‘Self Ship’ for returning the item. If your pin-code is not serviceable for reverse pick-up, you will need to update the address or select the ‘Self Ship’ option.
5. Acknowledge and Submit: Check the acknowledgment box and submit your exchange request.

Once we successfully collect the original item, we will ship your replacement and provide tracking details. If your pin-code is not covered by our reverse pick-up service, please self-ship the product to us. We will credit ₹75 VYLEOZ Money to your account to cover shipping costs, and your replacement will be sent after receiving the original item.

After we receive your exchange request, a courier partner will schedule a pick-up within 2-3 business days. Please ensure that the product(s) and their tags are intact for the courier to accept them.

Your exchange product will be shipped from our warehouse after we receive and process the returned item.Once shipped, delivery typically takes 3-7 business days for metro areas and 4-10 business days for other locations. Please note that delivery times may vary due to factors such as public holidays or extreme weather conditions.

Customers can return items within 7 days of delivery. For most locations, we offer a reverse pick-up service. If your pin-code is not covered by this service, you will need to self-ship the items.

Please note:
- **Condition:** Returns are not accepted if items appear worn, washed, or soiled. Defective items don’t need to be returned unless our Customer Experience Team requests it. If you receive a defective product, email images to connect@VYLEOZ.com. After confirmation, we will process your refund either to your bank account or as VYLEOZ Money, based on your preference.
- **Combo Packs:** If you need to return items from a combo pack, the entire pack must be returned. Partial returns are not allowed.
- **Non-Returnable Items:** Gift cards/vouchers and items like masks, boxers, shorts, sweat-activated t-shirts, and socks are non-returnable. We may update these categories at our discretion.
- **Gift Wrapping:** Charges for gift wrapping are non-refundable, and replacements cannot be gift-wrapped.

For any issues or queries, including manufacturing defects, contact us at +91-9779416406 or email support@VYLEOZ.com.

To return your order, please follow these steps:

1. Log In: Sign in to your account on our website or app.
2. Access Orders: Go to the ‘Orders’ section.
3. Initiate Return: Click the return button next to the product you want to return.
4. Select Reason: Choose the reason for the return from the dropdown menu.
5. Choose Return Method: Select either 'Reverse Pickup' or 'Self Ship' for returning the item.
6. Acknowledge and Submit: Check the acknowledgment box and submit your return request.

If you need to self-ship the product, we will credit ₹75 VYLEOZ Money to your account to cover the shipping costs once we receive the item.

For any assistance, feel free to contact our customer service team.

After we receive your return request, a courier from our logistics partner will arrive at your address to collect the item(s) within2-3 business days. It's crucial that the product(s) and their original tags are securely attached for the collection to be accepted by the courier. Once the product is picked up, the full amount will be refunded to your VYLEOZ account asZV Points within 24-72 hours. These credits can be used for future purchases on our website.

A: In the event that your location is not serviceable for reverse pickup, you will need to courier the product(s) to the following address:

VYLEOZ Returns Department

66, bhagalpuri, Beri, District-Jhajjar, Haryana 124201

Please ensure that the items are securely packaged to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Upon receiving and inspecting the returned product(s), we will refund the complete amount + 40 inr ("75-35" to cover your courier charges) to your VYLEOZ account as ZV Credits within 48 hours.

Important Note:

• Do not use The Professional Couriers for self-returns as they are not reliable and the package will not be accepted at our warehouse. Please ensure that your courier costs do not exceed the stipulated amount above.
• We recommend using Speed Post as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India, ensuring reliable delivery.

In the revised response, I've kept the original address and specific details regarding courier services and conditions intact but have made the necessary adjustments to align with the VYLEOZ brand. If there are any additional changes or specific instructions you'd like to include, please let me know.

Yes, there is a convenience fee of Rs. 35/- per product in the order when transferring your refund to your original mode of payment or to a Bank Account/UPI. This fee is applied to cover the administrative and processing costs associated with the refund transaction.